Terms of Service
LEPL – Service Agency of the Ministry of Internal Affairs of Georgia (hereafter referred as the Service Agency) on the one hand and on the other hand a customer agree on the following terms of the present agreement:
Application made by the Service Agency notifies a customer or/and a third person about a services and innovations provided by the Service Agency.
Services provided by the Service Agency via application is in compliance with the Legislation of Georgia and the present agreement.
The Service Agency provides services on the basis of a customer’s electronic application and electronic documentation foreseen by the Legislation pursuant to the Law of Georgia on “Prices and Costs of Services provided by Legal Entity of Public Law – Service Agency of MIA of Georgia”.
1. General Conditions:
1.1. The Service Agency has authority unilaterally, without prior notification of an customer made alteration and amendments in the terms of the present agreement;
1.2. Further use of an application by an customer will be deemed as consent to alteration and amendments;
1.3. To use an application of the Service Agency an customer has to be 18 years old or has to have permission from his legal representative. The permission should be uploaded electronically;
1.4. A customer is responsible for any action in an application made on his name;
1.5. A customer is responsible for a safety storage of a registration data (e-mail, password and other registration data);
1.6. All data uploaded in the application of the Service Agency, particularly: logo/-s, design elements, text, graphical image, illustrations, programs and other objects represent property of the Service Agency. Except of cases foreseen by the Legislation it is forbidden: copy of a content or its part, revision, expand, publish, download, give to a third person, sold or to use in any kind without permission of the Service Agency, except from cases when the Service Agency or an owner express its consent to use its content;
1.7. The Service Agency does not verify an information of an customer or/and of a third person, content, application and truthfulness of an information in it. The Service Agency does not takes any responsibility for an uploaded information of an customer or/and a third person;
1.8. In case of carrying out preventive work or in case of any other technical reason an application or/and it’s any service/-s may be fully or partially unavailable. The Service Agency may carry out preventive work without prior notification or/and consent of an customer;
1.9. The Service Agency does not take any responsibility for: mistakes, defects, cuts and errors while proceeding and convey a data; malfunctions of lines; steal, demolish and nonfunctional accessibility of customers data; problems with wires, computer systems, servers, providers, computer or telephone program supply, technical failure of e-mail server or other technical problems;
1.10. The Service Agency does not take any responsibility for damage of mobile device of an customer or a third person, while downloading any kind of links or/and program from an applications links/connections;
1.11. A consent to terms of an application will give the Service Agency, within Georgian Legislation, the right to get necessary information for provision a service;
1.12. A customer has not to place an application which content is not in compliance with the Georgian Legislation. Such application will be immediately deleted by the Service Agency without prior notification of a customer. The Service Agency decides whether an information is correct and in compliance with the present agreement, can delete any / all information, close an account without prior notification;
1.13. Working days do not include weekends and public holidays pursuant to the Georgian Legislation;
1.14. A customer, who uses an electronic application of the Service Agency, agrees that the Service Agency receives personal information from the Ministry of Internal Affairs of Georgia and process data of personal information with a purpose to convey a service. This consent enters in to force after registration in to an application of the Service Agency.
2. Registration Rules
2.1. For receiving a service it is necessary :
a. Registration of a data subject;
b. Getting acquainted with rules for receiving a service and giving acceptance (pressing on “yes” button will be deemed as acceptance).
2.2. A customer has to indicate real data: name, surname, personal number, contact phone number, e-mail, gender, actual and legal address, date of birth;
2.3. It is forbidden to indicate other person’s data;
2.4. Users name and password should be his own e-mail address. It may contain Latin symbols (A-Z), numbers (0-9) and symbols;
2.5. It is forbidden to use in users name any kind of abusive language;
2.6. A customer’s registration and an account will be deleted by the Service Agency if the Service Agency finds out that a customer has used other person’s personal data;
2.7. Authorization of a registered data subject is possible with indication of an customer’s code;
2.8. After authorization, a data subject can upload an electronic application to become a service foreseen by an application.
3. Rules for receiving a service:
3.1. To become a service a data subject should upload in an application following information:
a) Electronic notification for receiving a service (with an indication of a desired services);
b) Identification data of a plenipotentiary, in case if an authorized data subject wants an issued document to be taken by a plenipotentiary. In this case, a plenipotentiary will be deemed as person authorized, if the respective line in an application will be filled (upload) with his/her identification data;
c) An unit of the Service Agency where a document will be issued;
d) Document confirming payment pursuant to the Legislation for a service or transfer of a cost of a respective service.
3.2. Pursuant to an authorized data subjects request, placed in an application (uploaded request) a printed document will be issued according to a rule of this Article:
a) To an authorized data subject;
b) To a plenipotentiary pursuant to a paragraph 1.3 of a present agreement.
3.3. The Service Agency does not bear any fee refund for a delivery of a printed document to an authorized data subject (or other addressee);
3.4. The Service Agency does not bear any kind of responsibility for a content of an agreement between data subject and persons indicted in the paragraph 1.3 of this agreement and its legal outcome, for non-properly or faithfully fulfillment of their obligations;
3.5. The Service Agency is not obliged to verify trustworthiness of an information indicated in the application;
3.6. While provision a service pursuant to a current Article the Service Agency has an authority:
a) To make any alteration in an application connected to a provision of a service;
b) To terminate any kind of service in case of technical reasons, errors, inaccuracy, for non-legal actions of a data subject or other reasons, which could cause trouble to an application or the Service Agency;
c) To terminate or cancel authorization / registration of a data subject, if it will be considered, that he/she act with infringement of applied request;
d) To deny provision a service, if a customer does not fulfill all requested specifications, or there are other legal reasons for not provision a service;
e) To use other legal rights
3.7. Pursuant to a rule of a current Article a data subject is obliged:
a) To keep on rules and procedures for implementation of a service;
b) To pay for a service, before receiving it;
c) To receive a printed document from respective office of the Service Agency;
d) to request only his own (about himself) data processing;
e) To fill accurately respective data in a lines ;
4. Rights and Obligations of a customer:
4.1. It is forbidden to transfer username and password to a third person;
4.2. A customer is eligible to change his personal data;
4.3. A customer is obliged to handle pursuant to the Georgian Legislation and the rules of an application and bear responsibility for actions in an application pursuant to the Georgian Legislation;
4.4. A customer bears responsibility for all a transferred information, including for subjects discussed in forums, profile information, links, pictures and other kind of information and for a content of a request, payment;
4.5. A customer is obliged to indicate in an extra window, that electronically requested information is his/her will
5. Electronic Request
5.1. A customer is obliged to use an electronic form of a request in the application of the Service Agency. This way he/she will choose requested service;
5.2. A customer is obliged to indicate accurate and full information in an application;
5.3. After filling a request a customer has to upload electronically necessary documentation in the application of the Service Agency. Uploaded document has legal power and until otherwise will be considered as reliable;
5.4. The Service Agency is eligible , within Georgian Legislation, to demand from a customer:
a) To introduce original documents (part of an documents) from the electronic uploaded;
b) To introduce documents, other than electronic uploaded.
6. Service Fee
6.1. For receiving a service foreseen by the Service Agency a customer has to pay respective fee for a service pursuant to a law of Georgia on “Prices and Costs of services provided by Legal Entity of Public Law – Service Agency of MIA of Georgia”, for receiving a permit or/and registration service a customer has to pay respective charge for a service pursuant to a law of Georgia on “registration charge” and “charge on license and permit”;
6.2. For receiving a service foreseen by the Georgian Legislation and an instant service a customer should pay a fee for such service;
6.3. All payment should be done before receiving a service and an instant service from the Service Agency
6.4. Fee for services transferred to the bank account of the Service Agency are not refundable, except of the following cases:
6.4.1. Payment will be fully or partially refund in following cases:
a) A customer wants to get back fee for a service before receiving a service or a prompt service;
b) In case of overpayment (when a customer pays more than foreseen by the law of Georgia on “Prices and Costs of Services provided by Legal Entity of Public Law – Service Agency of MIA of Georgia”). In this case the deference between fee and overpayment will be refunded;
c) The payment was made, but a customer is free from a payment pursuant to the Law of Georgia on “Prices and Costs of Services provided by Legal Entity of Public Law – Service Agency of MIA of Georgia”;
d) Beyond a customer’s reason the prompt service was not delivered. In this case the deference between a fee and prompt service fee will be refunded;
e) It was requested a service, which is beyond the competence of the Service Agency;
f) For legal reasons the Service Agency denies to deliver a service.
6.5. Refund takes place within 14 working days after a request. Request for refund should be made within 1 month after payment. After 1 month payment is nor refundable. It is not possible to postpone the mentioned period or to renew the mentioned period.
For receiving a service a customer is free from any payment in cases foreseen by the Law of Georgia on “Prices and Costs of Services provided by Legal Entity of Public Law – Service Agency of MIA of Georgia”.
7. Privacy and Personal Data Protection
7.1. The Service Agency guarantees within its competency and Legislation to protect personal data and privacy of a customer
8. Fee for a service
8.1. A fee for a service provided by the Service Agency via application is foreseen by the Law of Georgia on “Prices and Costs of Services provided by Legal Entity of Public Law – Service Agency of MIA of Georgia”.